[Business name]
Tokyo Home Dining

[Operations Manager]
Saki Nakamura (to be changed as needed)

【location】
Shinagawa Ward, Tokyo

【telephone number】
090-1386-5334

【email address】
zhongcunxiaoji347@gmail.com

[Homepage]
https://www.tokyohomedining.com

[Selling Price]
The price (including tax) displayed on each experience page.

[Additional charges besides the product price]
Internet communication charges and other related fees are the responsibility of the customer.

[Payment Methods]
Credit card or other payment methods designated by our company.

[Payment timing]
When booking is confirmed

[Service provision period]
Provided at the reserved date and time

[Cancellation/Refund]
We will abide by the cancellation policy.

[Operating environment]
An internet connection is required.
Tokyo Home Dining
Host Guidelines

1. Personal grooming

• Clean attire • A smiling demeanor • Wear perfume sparingly

2. Home

• Tidy and organized • Clean kitchen • Safe indoor environment

3. Meals

• Use of fresh ingredients • Thorough hygiene management • Allergy checks

4. Customer service

• A smile • Polite demeanor • Respect for culture

5. Prohibitions

• Religious proselytizing • Political activities • Harassment • Direct booking • Cash payment • Coercion to drink alcohol

6. In an emergency

- Contact the management - Dial 119 - Dial 110

7. Social Media

- Posting without guest permission is prohibited.

8. Personal Information

• Address • Phone number • Email address • Passport information

Disclosure to third parties is prohibited.
Tokyo Home Dining
Interpretation Guidelines

1. Interpreter

- Communicate accurately - Maintain neutrality - Do not change the content without permission

2. Customer service

• A smile • Politeness • Punctuality

3. Clothes

- Cleanliness - Clothing that is not too flashy

4. Prohibitions

- Direct contracts with guests - Exchange of money - Exchange of LINE contact information - Exchange of social media contact information - Leakage of personal information

5. In an emergency

- Contact the management - Dial 119 - Dial 110

6. Confidentiality

I will not disclose any information obtained in the course of my work to any third party.
Tokyo Home Dining
Accident and Trouble Response Manual

1. Injury/Illness

- Call 119 (emergency number) - Provide first aid - Contact the organizers

2. Fire

- Evacuate - Call 119 (emergency number) - Report to the management

3. Earthquake

- Ensure your personal safety - Move to an evacuation center

4. Trouble

- Respond calmly - Do not argue - Contact the management

5. Criminal activity

- Call 110 (emergency number) - Preserve evidence - Report to management

6. Lost and found items

- Report to management - Store for a certain period of time

7. SNS troubles

- Save a screenshot - Report to the administrators

8. Leakage of personal information

- Immediately report to management - Contact relevant parties - Implement measures to prevent recurrence

9. Reporting obligation

Any accidents, complaints, claims, damage, or theft must be reported to the management immediately.

10. Emergency contact information

Tokyo Home Dining

phone:
Email:

police 110
Emergency/Fire Service 119
Tokyo Home Dining
Guest Terms of Use

Article 1 (Application)

These Terms of Use govern the terms and conditions for using the home dining experience service (hereinafter referred to as "the Service") provided by Tokyo Home Dining (hereinafter referred to as "the Company"). All guests who use the Service are deemed to have agreed to these Terms of Use.

Article 2 (Service Details)

This service is a reservation-based service that offers home cooking, cultural exchange, and lifestyle experiences at the homes of Japanese hosts.

Article 3 (Reservations)

1. Reservations must be made using the method specified by our company.
2. After your reservation is confirmed, we will send you a confirmation email.
3. Please contact us immediately if there are any changes to your reservation.

Article 4 (Fees and Payments)

1. The price will be the amount displayed on the website or booking site.
2. Payment will be made by credit card or other method designated by our company.

Article 5 (Cancellation)

Cancellations are subject to our cancellation policy.

Article 6 (Guest Obligations)

Guests must abide by the following:

- Punctuality is essential. - Show respect to the host and interpreter. - Obey Japanese laws. - Take good care of the facilities in the house. - Follow hygiene rules.

Article 7 (Prohibited matters)

The following actions are prohibited:

- Violence, verbal abuse, threats - Discriminatory acts - Sexual harassment - Religious or political activities - Drug use - Participation while intoxicated - Direct payment of money to hosts - Direct booking without going through the management - Disclosure of hosts' addresses, etc. - Unauthorized filming or live streaming - Causing trouble for other participants

Article 8 (Health and Allergies)

Please inform us of any allergies, religious dietary restrictions, or pre-existing medical conditions when making your reservation.

Article 9 (Photographs and Videos)

Photos and videos will only be taken and published with the subject's consent.

Article 10 (Personal information)

The personal information we collect will be managed appropriately in accordance with our privacy policy.

Article 11 (Disclaimer)

We are not liable for damages caused by reasons beyond our control, such as natural disasters, transportation delays, infectious diseases, or the actions of third parties.

Article 12 (Compensation for damages)

If a guest causes damage to the host, interpreter, our company, or a third party through intentional acts or gross negligence, they may be held liable for damages in accordance with the law.

Article 13 (Suspension of Service)

We reserve the right to suspend the service in the following cases:

- If it is difficult to ensure safety - If the event cannot be held due to a disaster, etc. - If there is a violation of these terms and conditions

Article 14 (Exclusion of Anti-Social Forces)

Guests guarantee that they do not belong to organized crime groups or other anti-social forces.

Article 15 (Governing Law and Jurisdiction)

These Terms and Conditions shall be governed by Japanese law, and any disputes relating to this service shall be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance.